Customer feedback

Posted on Leave a commentPosted in Advice

Over conversations with a few of you in the past few weeks, what’s becoming a bit more clear is that there’s a lack of a specific, clean approach to digesting the customer feedback that you may be seeing — whether it’s with a user, or with abstract feedback you’re getting as part of customer development. […]


Posted on Leave a commentPosted in Advice, Zeitgeist

OK, this is a bit premature for most folks, here’s a few models on how to exit what you’ve started. The interesting thing is thinking about how to structure the end, while managing the beginning.

Who’s giving the feedback?

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Fundamentally, you guys are all looking at user feedback — or potential user feedback — and looking to iterate over a few cycles of that to achieve product-market fit. Beyond that, as you scale, you’ll have to navigate making changes to your product based on what actual users are saying. This is not entirely trivial, […]

What you’re doing

Posted on Leave a commentPosted in Advice

This semester, you guys have been in the loop of what you’re doing for about a month; it’s a good time to step back and take a broader look at what you’re up to. The below is from a somewhat unconventional source, but Venkat systematicaly has very interesting perspectives on what drives progress and perception. […]