Customer feedback

Posted on Leave a commentPosted in Advice

Over conversations with a few of you in the past few weeks, what’s becoming a bit more clear is that there’s a lack of a specific, clean approach to digesting the customer feedback that you may be seeing — whether it’s with a user, or with abstract feedback you’re getting as part of customer development. […]


Posted on Leave a commentPosted in Advice, Zeitgeist

OK, this is a bit premature for most folks, here’s a few models on how to exit what you’ve started. The interesting thing is thinking about how to structure the end, while managing the beginning.

Who’s giving the feedback?

Posted on Leave a commentPosted in Advice

Fundamentally, you guys are all looking at user feedback — or potential user feedback — and looking to iterate over a few cycles of that to achieve product-market fit. Beyond that, as you scale, you’ll have to navigate making changes to your product based on what actual users are saying. This is not entirely trivial, […]